By using رافد AI (Rafid AI) provided by IraqSoft, you agree to these Terms. If you do not agree, please do not use the service.

Rafid AI is a cloud platform that enables businesses to create AI agents to communicate with their customers via WhatsApp, Instagram, Messenger, Telegram, and other channels. The service includes conversation management, CRM, and OpenAI integration.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate information when registering.

You agree to use the service lawfully and responsibly. You must not:

• Send spam, fraudulent, or unlawful messages.
• Violate the rights or privacy of others.
• Attempt to hack or disrupt the platform.
• Use the service for purposes that violate applicable laws.

When connecting WhatsApp, Instagram, or Messenger, you must comply with applicable Meta, WhatsApp Business, Instagram, and Messenger policies, including messaging consent and permitted content requirements.

You are responsible for obtaining necessary consent from end users before sending messages through these channels.

AI-generated replies may be inaccurate or inappropriate. You are responsible for reviewing and approving the use of automated replies in your business context. IraqSoft does not guarantee the accuracy or suitability of AI outputs.

The platform, its branding, and original content are owned by IraqSoft. Use of the service does not grant you ownership rights in the software.

The service is provided "as is." To the maximum extent permitted by law, IraqSoft is not liable for any indirect or consequential damages arising from use of the service, including service outages, data loss, or AI errors.

We may suspend or terminate your account if you violate these Terms. You may stop using the service at any time.

Meta integrations can be disconnected and data deletion requested in two ways:

• Customer profile (customer portal): via the Disconnect option in profile settings.
• Admin: via the Disconnect button in agent settings in the admin panel.

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.

For inquiries, contact us at info@iraq-soft.com or via https://rafid.md-soft.app.